Not for client
// AGENT CONFIG
PLATFORMRetell AI
LLMClaude Sonnet 4.6
TTS PROVIDERElevenLabs
VOICESarah · warm professional
PHONE NUMBER+1 (888) 555-BRITE
MAX CALL DURATION10 min
ESCALATION RULEConfidence < 65% on technical Q, or customer asks for human
OPENING GREETING
“Thanks for calling BrightLink AV. If I recognize your number I'll greet you by name. How can I help today?”
// COST TRACKER · THIS MONTH
Spent this month$612 / $1700 budget
PROJECTED MONTH-END: $1480
Retell
$149
1240 min · $0.12/min
ElevenLabs
$273
1240 min · $0.22/min
Replaces AnswerConnect ($380/mo) + 1-800 forwarding ($120/mo) = $500/mo eliminated.
Net new spend after offsets: ~$980/mo.
Net new spend after offsets: ~$980/mo.
Architecture. Retell handles orchestration, telephony, LLM routing, and webhook delivery. ElevenLabs handles TTS for genuinely human voice quality (sub-500ms latency, no robotic feel). Both stream into our own Postgres conversation log, so this page and the Customer Bot page both read from the same brain. If we ever swap Retell for another platform, the knowledge base, conversation history, and audit dashboard survive the swap.