Admin/Customer Bot
Customer Bot
Each conversation, the knowledge that powered it, and where the KB needs to grow.
Not for client
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Pastor Mike, Grace Community
Today · 9:42 AM · WEBSITE · House of worship · new · 4 turns · 1m 22s
lead-captured
// TRANSCRIPT
CUSTOMER
We're a 1,800-seat sanctuary, white walls, lots of windows. What pixel pitch makes sense for stage screens and how far away can the back row be before it looks pixelated?
BOT
For a 1,800-seat sanctuary with that much ambient light, I'd recommend P2.5 or P2.9 for stage screens. P2.5 stays sharp out to about 8.2 feet minimum viewing distance, so your back rows are well inside that comfort zone. The window light is the bigger issue — you'll want at least 1,000 nits sustained brightness, ideally 1,500.
get_pixel_pitch_recommendation() → P2.5-P2.9 · min 1000 nits
BOT
Our 130" 2x2 Video Wall Package (4K) at $12,583 hits both targets. Want me to grab the spec sheet and ballpark a quote?
search_products() → BL-VW-130-2x2-4K · $12,583 · 6 sold
CUSTOMER
Yes please, and could you send a case study of another church our size?
// KNOWLEDGE USED · 3 FACTS
manufacturer94
P2.5 viewing distance: 8.2 ft minimum
Manufacturer research · pixel pitch tables
manufacturer88
Worship spaces ambient lumens: 1,000-1,500 nits recommended
AVIXA worship-tech guide
product91
130" 2x2 Video Wall Pkg (4K) · $12,583 · 6 sold last 12mo
Shopify product BL-VW-130-2x2-4K
// KB IMPROVEMENTS NEEDED · 2
highNo BL house-of-worship install case study captured
medNo anonymized customer reference for megachurch buyers
// ASK TYSON
Record a 2-min answer with a real BL megachurch install. Stage screen + back row + ambient light + a customer name we can use anonymously.
✆
ICC procurement
Today · 8:15 AM · WHATSAPP · AV integrator · existing · 5 turns · 0m 48s
resolved
// TRANSCRIPT
CUSTOMER
Hey, need a 16x16 HDMI matrix for a client install next week. What's the dealer price and can you ship from Florida by Thursday?
BOT
Hi ICC. Pulling your account: 22 orders, gold dealer tier confirmed. The 16x16 HDMI 2.0 Matrix at your tier is $1,484 net.
lookup_customer_with_tier() → ICC · 22 orders · $527k lifetime · gold tier
BOT
Stock check: 4 units in the Sanford FL warehouse, ships same-day if the order is in by 2 PM Eastern — that puts it in your hands Wednesday or Thursday. Want me to draft a PO for your usual ship-to?
get_stock_and_shipping() → 4 in stock · Sanford FL · same-day cutoff 2PM ET
CUSTOMER
Yes, same ship-to.
BOT
Draft order #DR-39481 created. Alex will confirm and the PO will be in your inbox within minutes.
create_draft_order() → #DR-39481 created
// KNOWLEDGE USED · 3 FACTS
order99
ICC (icc-co.com) · 22 orders · $527,637 lifetime · gold dealer tier
Shopify customer record
product97
16x16 HDMI 2.0 Matrix · gold tier net $1,484
Shopify product BL-MTX-16x16-HDMI20
policy95
Sanford FL warehouse · 4 units in stock · 2 PM ET same-day cutoff
Inventory + shipping policy
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Mark, IT director · City of Mesa
Yesterday · 4:08 PM · VOICE · Government · existing · 6 turns · 4m 47s
// TRANSCRIPT
CUSTOMER
Our council chambers need a video wall upgrade. We're bound by Sourcewell pricing. Are you on Sourcewell and what would a 9x9 seamless matrix run us?
BOT
Hi Mark — I see City of Mesa is a past customer, 3 orders and $159k lifetime. Let me check Sourcewell status.
lookup_customer_by_phone() → City of Mesa · 3 orders · $159,750
BOT
I want to be straight with you: I don't have a confirmed Sourcewell contract on file for BrightLink. I'd rather flag this to Tyson personally than guess. On the product side, the 9x9 Seamless Matrix lists at $2,885 and we've sold 21 to other government accounts.
check_cooperative_contracts() → no Sourcewell contract on file
BOT
Want me to put Alex on to confirm the Sourcewell status and walk through pricing?
CUSTOMER
Yes, transfer me.
BOT
Transferring with full context.
warm_transfer() → Alex · context attached
// KNOWLEDGE USED · 2 FACTS
order98
City of Mesa · 3 orders · $159,750 lifetime spend
Shopify customer record
product93
9x9 Seamless Matrix · $2,885 · 21 units sold · 7 to gov accounts
Shopify product BL-MTX-9x9-SEAM
// KB IMPROVEMENTS NEEDED · 2
highSourcewell / OMNIA / GSA / SEWP contract status not in KB
medGovernment bidding flow not documented
// ASK TYSON
Do you currently hold Sourcewell, OMNIA, GSA, or SEWP contracts? The bot flagged this for the second time this week. If yes, send me the contract numbers. If no, this is the biggest gov-segment gap.
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Anonymous · AV consultant, Texas
Yesterday · 2:22 PM · WEBSITE · Likely integrator · new · 3 turns · 1m 04s
lead-captured
// TRANSCRIPT
CUSTOMER
I'm spec'ing a courtroom install with Dante audio over the existing IT network. Can your 16x16 HDMI matrix handle Dante AV bridging cleanly or do I need separate audio rails?
BOT
The 16x16 HDMI 2.0 Matrix handles video routing only. For Dante, you'd want a separate Dante-capable audio matrix or AV-over-IP encoders with Dante support. Latency on a shared courtroom IT network is the real risk.
search_products() → BL-MTX-16x16-HDMI20 · video only · no Dante
BOT
I'd want to know your switch model and VLAN setup before recommending a specific config. Want to schedule a call with Alex to spec this properly?
// KNOWLEDGE USED · 2 FACTS
product92
16x16 HDMI 2.0 Matrix · video routing only, no audio bridging
Shopify product BL-MTX-16x16-HDMI20
manufacturer78
Dante latency over shared IT networks (Audinate)
Manufacturer research
// KB IMPROVEMENTS NEEDED · 2
highTyson's go-to Dante courtroom install pattern not captured
medNo documented BL recommendation for Dante-capable audio matrix pairing
// ASK TYSON
Your go-to Dante install for courtroom or council chambers. Which switch? VLAN approach? Encoder/decoder pair you trust? 3 minutes of voice would unblock the bot on a question we see weekly.
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Anonymous · church tech lead, Ontario CA
2 days ago · 11:17 AM · WEBSITE · House of worship · existing · 4 turns · 1m 16s
lead-captured
// TRANSCRIPT
CUSTOMER
Our church bought a 130" 2x2 video wall from you 18 months ago. We want to add a confidence monitor at the back for the speakers. What works with the existing setup?
BOT
Great that you're already on the 130" 2x2. For a back-of-room confidence monitor, the cleanest add is the LG 55" Video Wall panel at $1,555. It'll mirror the main wall via an extender.
search_products() → LG 55" Video Wall · $1,555 · 40 sold
BOT
The 492ft HDBaseT Extender at $260 per kit handles the cable run if you're within distance. Total looks like ~$1,800 plus install. Want a formal quote?
search_products() → 492ft HDBaseT Extender · $260 · 108 sold
CUSTOMER
Yes, send the quote.
// KNOWLEDGE USED · 3 FACTS
product94
LG 55" Video Wall · $1,555 · 40 units sold
Shopify product BL-LG-55-VW
product92
492ft HDBaseT Extender · $260 · 108 units sold
Shopify product BL-EXT-HDBT-492
manufacturer81
HDBaseT distance limits and fiber alternative
Manufacturer research
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Anonymous · restaurant owner, Miami
3 days ago · 6:48 PM · SMS · Hospitality · new · 2 turns · 0m 22s
hangup
// TRANSCRIPT
CUSTOMER
Need outdoor LED for a sports bar patio. Will it survive Florida humidity and direct sun?
BOT
For outdoor patio LED in Florida you need a panel rated IP65 or better for humidity and rain, plus at least 4,000 nits to be readable in direct sun. I don't currently have an IP65 outdoor-rated panel in our catalog at brightlinkav.com. Let me flag this to Tyson — can I follow up tomorrow with options?
search_products() → No IP65 outdoor panel in catalog
// KNOWLEDGE USED · 1 FACT
manufacturer85
Outdoor LED IP65+ ratings + 4000 nits minimum
Manufacturer research
// KB IMPROVEMENTS NEEDED · 3
highNo IP-rated outdoor LED panel in catalog
highNo partner referral policy for outdoor inquiries
highThird outdoor inquiry this month with no path forward
// ASK TYSON
3 outdoor LED inquiries this month (sports bar, car dealer, signage). Do you have a supplier line on IP65+ outdoor? If not, do you want the bot to refer these out to a partner, or capture the lead for manual routing? Right now the bot is losing them.
// KNOWLEDGE USAGE THIS WEEK
Product catalog38%
Order history22%
Manufacturer research15%
Policy pages (shipping, warranty)12%
Tyson voice / video knowledge4%
Sister site content3%
Competitor reference3%
Blog articles3%