Admin/Knowledge Base

Knowledge Gaps

Every question the bot could not answer well, ranked by frequency, segment impact, and revenue exposure.
Not for client
← KNOWLEDGE BASE
Open gaps
47
Across all categories
Critical
9
≥5 hits or high revenue exposure
Hits this week
126
Customer Qs landing on gaps
Filled this week
11
Capture loop progress
// FILTER
All47
Critical9
Commercial / pricing8
Technical / specs14
Install / field11
Policy / shipping6
Segment-specific8
// RANKED BY EXPOSURE
01
Sourcewell / OMNIA / GSA / SEWP contract status
criticalCommercial · first seen 8 days ago
HITS
4×↑
Who should answer
Tyson
Segments affected
GovernmentEducationMilitary
Revenue exposure
$50k+ per deal · 302 customers in affected segments
EXAMPLE CUSTOMER Q
“Mark, IT director at City of Mesa: 'We're bound by Sourcewell pricing. Can you tell me if you're on Sourcewell and what a 9x9 seamless matrix configuration would run us?'”
02
Outdoor IP-rated LED panel supplier line
criticalCommercial · first seen 12 days ago
HITS
3×↑
Who should answer
Tyson
Segments affected
HospitalityAuto dealersOutdoor signage
Revenue exposure
$15k-$80k per deal · 3 leads lost this month
EXAMPLE CUSTOMER Q
“Restaurant owner, Miami: 'Need outdoor LED for a sports bar patio. Will it survive Florida humidity and direct sun?'”
03
Dealer-tier pricing logic at checkout
criticalCommercial · first seen 6 weeks ago
HITS
7×→
Who should answer
Tyson · structural (needs customer metafield backfill)
Segments affected
IntegratorReseller
Revenue exposure
Direct revenue · integrators are 269 customers, 68.6% of repeat
EXAMPLE CUSTOMER Q
“ICC procurement: 'What's the dealer price on the 16x16 HDMI matrix?'”
04
Dante audio install pattern · courtroom / chamber
highTechnical · first seen 9 days ago
HITS
3×↑
Who should answer
Tyson
Segments affected
GovernmentIntegrator
Revenue exposure
$30k-$150k per deal
EXAMPLE CUSTOMER Q
“AV consultant, Texas: 'I'm spec'ing a courtroom install with Dante audio over the existing IT network. Can your 16x16 HDMI matrix handle Dante AV bridging or do I need separate audio rails?'”
05
House-of-worship install case studies (anonymized)
highSegment · first seen 10 days ago
HITS
5×↑
Who should answer
Tyson
Segments affected
House of worship
Revenue exposure
Megachurch deals $80k-$200k each · 122 customer segment
EXAMPLE CUSTOMER Q
“Pastor Mike, Grace Community: 'We're 1,800-seat, white walls, lots of windows. What's worked for similar churches?'”
06
LED panel manufacturer datasheet interpretation
highTechnical · first seen 5 weeks ago
HITS
7×→
Who should answer
Alex (assist) or Tyson
Segments affected
IntegratorTechnical end-user
Revenue exposure
Technical confidence drives integrator trust
EXAMPLE CUSTOMER Q
“Customer pastes a competitor spec sheet and asks how BL compares on brightness, refresh, and pixel density.”
07
Lead time on long-lead mounting hardware
highPolicy · first seen 3 weeks ago
HITS
11×→
Who should answer
Sophie
Segments affected
All
Revenue exposure
Most-asked Q · wrong answer cancels orders
EXAMPLE CUSTOMER Q
“Customer: 'Can the LED wall be installed by [date]?' Bot needs to know that mounting hardware is the real long-pole.”
08
Tax-exempt customer checkout flow
highCommercial · first seen 2 weeks ago
HITS
4×↑
Who should answer
Tyson · structural (needs customer metafield)
Segments affected
GovernmentEducationMilitaryNon-profit
Revenue exposure
Tax wrongly charged on gov/edu orders = refund requests + bad feel
EXAMPLE CUSTOMER Q
“School purchasing agent gets a tax-charged invoice and emails to dispute.”
09
Net-30 payment terms routing
medCommercial · first seen 1 week ago
HITS
2×→
Who should answer
Tyson · structural (needs customer metafield)
Segments affected
IntegratorGovernment
Revenue exposure
Integrators expect invoice terms not credit card
EXAMPLE CUSTOMER Q
“FORTÉ procurement: 'Just send the invoice on our usual Net 30.'”
10
Field install commissioning procedures
medInstall · first seen 1 month ago
HITS
8×↑
Who should answer
Future install lead (not yet hired)
Segments affected
All install-required
Revenue exposure
Post-sale support burden on Alex · slows quote-to-go-live
EXAMPLE CUSTOMER Q
“Customer: 'The wall arrives Friday. What does the commissioning visit look like?'”
11
190" Large LED Display product knowledge
medTechnical · first seen 5 weeks ago
HITS
7×→
Who should answer
Tyson
Segments affected
High-value end-user
Revenue exposure
$37,900 single-unit AOV · cannot afford to answer thinly
EXAMPLE CUSTOMER Q
“Prospect: 'Tell me everything about the 190 inch LED, fit for a corporate lobby, install timeline, power needs.'”
12
K-12 bond-funded purchasing process
medSegment · first seen 3 weeks ago
HITS
3×↑
Who should answer
Tyson + research
Segments affected
K-12 Education
Revenue exposure
K-12 districts $25k-$300k per project
EXAMPLE CUSTOMER Q
“District tech director: 'Our bond just passed. What does it take to spec your gear into our gym renovation?'”
The three critical gaps at the top of this list (cooperative contracts, outdoor LED, dealer-tier pricing) collectively expose hundreds of thousands of dollars in segment-eligible deals. Two of them (dealer tier, tax-exempt) are structural and get fixed by Module 1's customer-tagging backfill, not by Tyson recording an answer. The bot can route the rest to the right person in <5 minutes via the Internal Ops bot.