Not for client
4:47·+1 (480) 555-0142·transferredok62% confidence
AI auditCorrectly recognized the customer by phone number (3 prior orders). Correctly admitted the Sourcewell gap. Smart escalation. Same gap surfaced last week, Tyson needs to confirm contract status.
0:00 / 4:47ElevenLabs · Sarah (warm professional)
00:00system
Incoming call from +1 (480) 555-0142
00:01bot
Thanks for calling BrightLink AV. I see this is Mark from City of Mesa — welcome back. How can I help today?
00:09customer
Hey, yeah. We're looking to upgrade the council chambers video wall. Need to know if you guys are on Sourcewell.
00:16bot
Good question. Let me confirm that for you in just a second.
00:18bot
I want to be straight with you: I don't have a confirmed Sourcewell contract number on file for BrightLink. I'd rather flag this to Tyson personally than guess. On the product side though, the 9x9 Seamless Matrix is what you'd want — we've sold 21 to other government accounts and list is $2,885. Want me to put Alex on the line to lock down the Sourcewell status and walk through pricing options?
00:48customer
Yeah, that works. Transfer me.
00:52bot
Putting you through to Alex now. I'll send him your account info and what we talked about so you don't have to repeat anything.
00:58system
Warm transfer to Alex Boucher · context sent