Admin/Knowledge Base
Team Insights
Who has been asked what. Who has answered. Where each person's knowledge is rich vs thin.
Not for client
// TEAM TOTALS · LAST 90 DAYS
Questions asked
234
Answered
147
63% answer rate
This week
26
Across all members
Voice minutes
278
Captured via Module 1
Media uploads
31
Photos + videos
// PER-MEMBER PROGRESS
TE
Tyson Edwards
Founder / lead AV expert
ASKED
142
ANSWERED
87
VOICE MIN
184
UPLOADS
23
ANSWER RATE61%
STRONG IN
92
88
79
82
NEEDS CAPTURE
18
12
28
Last capture: Today · 8:42 AM14 this week
AB
Alex Boucher
Senior sales / quoting
ASKED
64
ANSWERED
41
VOICE MIN
72
UPLOADS
6
ANSWER RATE64%
STRONG IN
90
85
71
NEEDS CAPTURE
32
24
Last capture: Yesterday · 4:18 PM9 this week
SE
Sophie Edwards
Operations / order coordination
ASKED
28
ANSWERED
19
VOICE MIN
22
UPLOADS
2
ANSWER RATE68%
STRONG IN
86
81
74
NEEDS CAPTURE
22
35
Last capture: 3 days ago3 this week
?
Future hire · install lead
Field install + commissioning
ASKED
0
ANSWERED
0
VOICE MIN
0
UPLOADS
0
NEEDS CAPTURE
0
0
0
Last capture: Not yet onboarded0 this week
// PRIORITY CAPTURE QUEUE · WHO SHOULD ANSWER WHAT
| # | Topic | Who should answer | Customer hits | Segments affected | Revenue impact | Action |
|---|---|---|---|---|---|---|
| 01 | Sourcewell / OMNIA / GSA / SEWP contract status | Tyson | 4× | GovernmentEducationMilitary | $50k+ per missed deal · 302 customers affected | |
| 02 | Outdoor IP-rated LED panel supplier line | Tyson | 3× | HospitalityAuto dealers | $15-80k per deal · 3 leads lost this month | |
| 03 | Field install procedures (network commissioning) | Future install lead | 8× | All install-required | Drives post-sale support burden on Alex | |
| 04 | Dante audio install pattern · courtrooms / chambers | Tyson | 3× | GovernmentIntegrator | $30-150k per deal | |
| 05 | House-of-worship install case studies (anonymized) | Tyson | 5× | House of worship | Megachurch deals $80-200k each | |
| 06 | LED panel manufacturer datasheets · spec interpretation | Alex (assist) or Tyson | 7× | IntegratorEnd-user technical | Confidence on technical Qs drives integrator trust | |
| 07 | Lead times on long-lead items (mounting hardware bottleneck) | Sophie | 11× | All | Most-asked Q · accurate answers prevent cancellations |
Why this view matters. Module 1 only works if the right person is asked the right question. This page makes sure Tyson is not the only bottleneck. Sophie owns shipping reality, Alex owns quoting, future install lead will own commissioning. The bot routes questions accordingly. A team-distributed knowledge base captures faster and stays healthier than a one-person one.